If for any reason you have ordered the incorrect items, we offer a seven day (from delivery date) exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact. No returns will be accepted unless a "Return Authorisation" number has been issued by RV Parts. Customers must meet the cost of return freight on correctly supplied goods.
You can request a Return Authorisation by contacting us by email at firstname.lastname@example.org. Please include your reference number or invoice number in any correspondence to RV Parts.
Any returns (or requests to return goods) after the seven days will not be accepted.
When returning goods, the customer is responsible for the repackaging of the goods as they are in your care until they arrive at our warehouse. Remember to obtain proof of posting/delivery from your local post office or courier service. RV Parts regrets that postage/packaging/insurance costs are non-refundable, unless goods received are faulty or received in error, in which case RV Parts will cover all costs of the shipping.
Returns for “Change of mind”? Notification must be sent to RV Parts for a “Return Authority” number within 7 days of accepting delivery of the product. The product must be in an unused, perfect condition, with its original packaging still intact. Customers must meet the costs for returning the goods to RV Parts.
Returns for damaged products must be notified to RV Parts within two (2) days of receiving the product.
We are a business in regional Victoria. We have developed our online sales and delivery policies to be fair and clear with our customers, personnel and suppliers, including our delivery services. We greatly appreciate your custom.